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Help & FAQ

Answers to common questions, a glossary of terms used across the wiki, and how to reach an admin when you're stuck.

FAQ

Why did my photo upload fail?

Almost always a file-size problem. Photos must be 10 MB or less per file. JPEG, PNG, WebP, and HEIC are accepted; everything else is rejected at the picker. If a single photo is over the limit you'll see a red error on that row before you can submit.

If the upload starts and stalls, your network connection probably dropped mid-transfer — refresh the page and try again. Drafts of new cultivar submissions also save photos progressively, so partial progress isn't lost.

I can't sign in.

A few common causes:

  • Password sign-up, no verification yet. Check your email inbox (and spam) for the confirmation message and click the link before trying to log in.
  • You signed up with Google or Apple.Use the same OAuth button you signed up with — password login won't work unless you added one later from Account → Security.
  • Your account is deactivated. Reactivation needs admin help — see the contact link below.

My edit was rejected. What now?

Open My submissions. Click the rejected row to see the admin's comment. If the rejection was about missing sources, gather a reference and re-propose the edit — sourced edits almost always go through. See References & citations.

How do I delete a photo I uploaded?

Contributors can't directly delete photos that have already been published. Use the flag affordance on the photo to ask an admin to unpublish it, and add a short note explaining why (wrong cultivar, poor quality, you no longer want it credited, etc.). If the photo is still in the review queue (not yet published), open My submissions and you can withdraw or revise the submission from there.

How do I report a problem?

For content problems (wrong data on a page, mis-credited photo, bad merge) use the flag affordance closest to the issue — every photo has a flag button, and edits go through the same review queue that admins watch. For everything else (account issues, bug reports, questions about the wiki itself), email the admin contact below.

What counts as a credible source?

A credible source is one a stranger can verify. In order of preference:

  • Primary— the breeder's own site, the PSA registry, a published horticultural reference, or a peer-reviewed paper.
  • Secondary — reputable nursery sites, curated blogs, books, or magazine articles that themselves cite a primary source.

Forum posts, social media comments, and anonymous claims aren't references — they may be true, but they can't be verified. See References & citations for the full guidance and edge cases.

Glossary

  • PSA — Plumeria Society of America. The PSA maintains the closest thing to a canonical cultivar registry; a PSA number on a page indicates the cultivar has been formally registered.
  • Cultivar — a named plumeria variety, usually with a documented hybridizer and recognizable bloom traits. Distinct from a seedling (an un-named plant from seed) and from a species (e.g. P. rubra).
  • Hybridizer— the breeder credited with creating the cultivar. The hybridizer field on a page links to that person's verified-breeder profile when one exists.
  • Alias / AKA — an alternate name a cultivar has been sold or known under. Aliases are searchable; searching an alias resolves to the canonical cultivar page.
  • Parentage — the seed and pollen parents the cultivar was crossed from, usually written like Seed × Pollen.
  • Growth habit — overall shape and size class of the plant: compact, dwarf, standard, etc.
  • Fragrance scale — qualitative descriptor for scent strength. Used in the Fragrance Strength detail field.
  • Tier — the quality badge on each cultivar page (Unverified, Partially Sourced, Authoritative). See Quality tiers.
  • Primary source — first-hand documentation from the breeder or a recognized registry.
  • Secondary source — second-hand documentation (nursery sites, articles) that itself draws on a primary source.

Contact

We don't publish a direct admin email — instead, use the path that fits the issue:

  • Content problems (wrong data, mis-credited or mis-attributed photos, bad merges) — use the flag affordance closest to the issue. Every photo and every submission row has one, and admins watch the flag queue.
  • Verified breeder status (applying, appealing a denial, fixing the cultivars linked to your profile) — start from Breeder verification.
  • Community questions, general feedback, or anything else — the About page has the channels we currently use to talk to contributors.

If none of those routes fit, flag the closest related photo or submission with a short note — an admin will pick it up.

Still stuck?
If you've read through this page and still can't find an answer, the fastest path is to flag the closest thing to your problem (a photo, a field, a submission) and add a note — admins watch the flag queue and will route you from there.